Portal is a virtual lifestyle and cultural playground located in Decentraland. In Portal you can attend events, complete quests, play games and buy exclusive products from brands and creators.
To buy a product you have to first commit to the seller's offer in Decentraland. In this step the buyer deposit & item price will be taken from your wallet and moved to Boson Protocol escrow. You may be asked to approve the spending of tokens if the offer is priced in DAI or BOSON. After completing this step you will hold an NFT Voucher for the item in your wallet.
To redeem your NFT for the physical product visit the Portal claim website (https://app.bosonportal.io), where you can claim the physical or phygital item. Once you’ve filled in your delivery information and sent the claim transaction, the item will be shipped to you. After 7 days the buyer deposit will be transferred back to your wallet.
The Boson Buyer Rewards program is a marketplace liquidity mining program to incentivise demand for items that are sold in Portal. Users can earn 100 $BOSON by claiming an item on the Portal claim website.
If you change your mind about the item you committed to, you can still revoke your commitment to exchange. By revoking, you will cancel your commitment to exchange, resulting in the return of the item price amount to your wallet. You will lose your deposit. The NFT Voucher will change its state. This means it will no longer be redeemable for the item.
Every NFT Voucher has an expiration date set by the seller at the offer stage. When the expiration date passes and the voucher has not been Claimed or Revoked, the NFT Voucher automatically expires. This will result in the return of the item price amount to your wallet and the loss of your deposit. When you commit to an offer, make sure that the expiration date gives you enough time to claim the item on the Portal claim website (https://app.bosonportal.io).
If you experience problems with your purchase, you can directly contact the seller via the chat feature on the Portal claim website (https://app.bosonportal.io). Select the item in question and the chat option will be available on the details page via the “Contact Seller” button.
The buyer and seller deposits are used to hold both parties accountable to follow through with their commitment to exchange on-chain value for the item. Should either buyer or seller step back from their commitment, or break it, then their deposit will be transferred to the other party. In the happy path, the return of the deposits can take up to 14 days after the buyer claimed the item.
If you are in possession of a Boson Protocol NFT Voucher then visit our Boson Portal website on app.bosonportal.io to add your shipping address, claim the item and complete the transaction.
As with any such transaction, it is your responsibility to ensure you have your wallet private key backed up and can access your NFT Voucher. If you have lost the access to your voucher, you cannot proceed with the transaction and the voucher will not be retrievable.
NFT Vouchers are OpenSea compatible out of the box, and you should be able to list your NFT Voucher for sale. The NFT must be Committed and not yet Claimed / Revoked / Expired.
NFT Vouchers can be transferred as long as they are in the Committed state and not yet Claimed, Revoked or Expired.
Go to app.bosonportal.io to manage your NFT Vouchers.
Please see the explanations at the top of this page.
Please see the explanations at the top of this page.
The buyer deposit will be held in escrow for another 14 days after you claimed or revoked the voucher, or the voucher expired. If you are still waiting for your deposit to be returned then please contact us on support@bosonportal.io
The return of deposits will happen after 14 days from the time of claim.
In order to use Boson Portal you need to be connected to Ethereum Mainnet.
Ethereum gas prices are quite high at the moment, resulting in high transaction costs for users. We are rewarding every successful claim of an NFT Voucher in Portal with $BOSON tokens to make up for transaction costs.
Conditional commit allows a seller to make an exclusive offer based on the ownership of an NFT. For Portal this enables the unlocking of a better price for an item, by owning a quest NFT.
Please make sure that you’re connected to the right network, and have the necessary funds in your wallet, in the correct currency.
If you’re unable to solve your problems please email us at support@bosonportal.io
The Boson Buyer Rewards program is a marketplace liquidity mining program to incentivise demand for items that are sold in Portal. You can earn 100 $BOSON by claiming an item on the Portal claim website.
The reward will be transferred to you within 48 hours after you claim.
If this takes significantly longer please contact support@bosonportal.io
Upon quest completion you will receive a non-transferable ERC1155 NFT. You must have received this NFT in order to be able to proceed to buy an item at its lower listing price (subject to availability).
If the transfer of the NFT is in progress, you will see a message on the pop-up saying that you need to wait a few minutes before you can commit to the item at the lower price.
If you have completed a quest and not received the non-transferable ERC1155 NFT in your wallet, please wait a few minutes and try again. If the issue persists after 30 minutes, please contact our support team who will be happy to help.
We are required to conduct a KYC (‘Know Your Customer’) check for purchases over $10,000. In this event we will be in contact by email or by the seller chat to carry out the check.
Products that are ready to ship will be processed within 2 weeks from receiving your order. For custom made products, the manufacturing lead times vary, which can be found on the product detail page.
All orders are delivered within 2-3 business days from the date of dispatch.
Yes, delivery costs are included with your order.
If you have a problem with your order, please email the Boson Portal team or send us a message via app.bosonportal.io: choose the product on the ‘My Items’ page, and then proceed to ‘Contact Seller’ to send us a message
If your item has not arrived, please email the Boson Portal team or send us a message via app.bosonportal.io.
Once you have claimed an item in the Boson Portal website you will be able to contact the seller using the chat tool. To find the chat, click on your claimed item from the ‘My Items’ page then choose ‘Contact Seller’.
When contacting a seller please be aware that sellers may not be able to answer immediately. The seller will respond to you within 48 hours during business days.
If your item has not arrived then please contact the seller of your item by visiting the Boson Portal claim website at app.bosonportal.io - Connect your wallet and choose your claimed item ‘My Items’ page. Choose ‘Contact Seller’ to write a message to the seller of the item.
When contacting a seller please be aware that sellers may not be able to answer immediately. The seller will respond to you within 48 hours during business days.
If you're unhappy about your purchase, please email the Boson Portal team or send us a message via app.bosonportal.io: choose the product on the ‘My Items’ page, and then proceed to ‘Contact Seller’ to send us a message.
If you need help from the Boson Portal team, please email us on support@bosonportal.io
Currently, items purchased on Boson Portal are not eligible for exchanges but eligible for returns*. Please see our Terms of Sale for more information about returns and exchanges.
*Exceptions to custom made products may apply.
Please email the Boson Portal team or send us a message via app.bosonportal.io: choose the product on the ‘My Items’ page, and then proceed to ‘Contact Seller’ to send us a message. Our Terms of Sale has further details on returns and exchanges.
Personal information is submitted to the seller to handle shipping of the item. Our shipping partner DHL will want to contact you to arrange the best days and time for delivery.
If you need help from the Boson Portal team, please email us on support@bosonportal.io